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Buildmarkets provides several channels depending on the nature and urgency of your question. For integration questions, developer email support is the fastest path to an answer. For active incidents, the status page is the first place to check before reaching out.

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Support channels

Developer Support

Email support@buildmarkets.ai for integration help, technical questions, API issues, scope changes, SDK inquiries, and production access requests.

System Status

Check tappengine.statuspage.io for live incident reports, component health, and scheduled maintenance windows.

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When to use each channel

SituationBest channel
Integration question, API issue, or production accessDeveloper Support
Active incident or unexpected downtimeSystem Status (check first)
API credential managementEmail Developer Support
Sample code or open-source toolingGitHub (github.com/tappengine)

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What to include when contacting support

Including the right information upfront helps the team diagnose and resolve your issue without back-and-forth. When you email Developer Support, provide:
  • Your company name and Partner Dashboard account email
  • Environment — sandbox or production
  • The request_id from the API error response (included in every error body)
  • The error code — for example, VALIDATION_ERROR
  • Timestamp of when the issue occurred (UTC)
  • Steps to reproduce — the endpoint you called, the request body or parameters, and the full error response
The request_id is the single most useful piece of information for diagnosing an API issue. Every error response includes it — log it alongside your outbound requests so you always have it on hand.

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Self-service resources

Most integration questions have documented answers. Check these resources before reaching out:

Error Codes

Full catalog of error codes with causes and resolution steps.

Postman Collection

124 pre-built requests organized by endpoint group — ready to run against the sandbox.

AI Tools

Use llms.txt, llms-full.txt, and the OpenAPI spec to get accurate AI-assisted integration help.

API Reference

Complete endpoint documentation with request schemas, response shapes, and examples.

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Requesting production access

When your sandbox testing is complete, email Developer Support with the following:
  1. Your company name and Partner Dashboard account email
  2. Your integration model — Self-Directed or Wealth Management
  3. Confirmation that end-to-end sandbox testing is complete
Review the Going Live guide for the full production readiness checklist — including webhook verification, error handling, and rate limit strategy — before you request production credentials.